If nothing else, the global pandemic — and our leaders’ responses to it — has taught us that nothing is certain. Over time, we have seen it all: Stock markets losing, and then gaining hundreds of points in a day. Investors adjusting their portfolios to deal with the uncertainty. Complex decisions to re-open being based … Read More
Will Your Response to the 2020 Crisis Fail?
While on a scrum call, one of our sales people posed this question: Does the 50-70% failure rate of change programs reported by McKinsey apply to change efforts in response to the pandemic? Although it may be too early to tell if the failure rate will be similar, we did a little deductive reasoning to … Read More
Reframing the 2020 Black Swan Event to Create New Opportunities
RELAX, REFLECT, RETHINK As I write this, my team is sheltered in place, but how we choose to spend this time could be a game changer for me personally and for our firm. Using this time to Relax, Reflect, Rethink may be the gift of this Black Swan occurrence, in spite of its gravity. Very … Read More
The Role of Emotions and System Thinking in Crisis-Based Decisions
As I looked at the empty streets of New York on my way to an almost deserted airport, the gravity of the current pandemic was not lost on me. The anxiety and sadness is palpable. Every decision made by our government, our clients, and our friends seem to happen within the context of tremendous emotion. … Read More